There are several reasons why you might not be able to make a call using your masked phone, and one of them could be related to call filter apps installed on your device. These apps are designed to manage and block unwanted calls, such as spam or robocalls. Here are some popular apps that might affect your ability to make calls with a masked phone:

  • Call Protect Caller ID & Block
  • Call Filter App by Verizon 
  • True Caller
  • Hiya
  • Nomorobo
  • Robokiller
  • Call Blocker 
  • YouMail

Call filter apps can sometimes interfere with masked or virtual phone numbers, mistakenly flagging them as spam. If you're having trouble making calls with your masked phone, it could be due to these apps. Here’s what you can do:

  • Check Call Filter App Settings: Open the app and look through its settings to ensure that your masked phone number isn’t flagged as spam or blocked.
  • Review Blocked Numbers: Go through the list of blocked numbers in the app. If your masked phone number is on the list, remove it.
  • Whitelist Your Masked Number: Some apps allow you to create a whitelist of numbers that should always be allowed. Add your masked number to this list if the option is available.
  • Update or Disable the App: Ensure the app is up-to-date, as updates can fix bugs or compatibility issues. If the problem persists, you might temporarily disable the app to see if it resolves the issue.
  • Contact App’s Support: If you can't find a solution on your own, reaching out to the app’s support team might help. They can provide specific guidance or fix any potential bugs related to masked numbers.

For any other reason not covered here, please make sure to refer to this FAQ, to contact us at support@ironvest.com so we can investigate.