Masked Emails are an excellent tool to protect your privacy. However, you might occasionally encounter issues, such as your Masked Emails not forwarding to your primary email address. Here's a breakdown of possible causes and how to fix them.

1. Hard Bounces from Masked Email Addresses

One potential reason could be that your recent attempts to forward emails via your Masked Email addresses have resulted in "hard bounces." A hard bounce refers to a permanent delivery failure of an email message due to:

  • Non-existence of the target email address
  • Non-existence of the domain name
  • Permanent blockage of email delivery by the recipient's email server

In response to hard bounce notifications, we disable forwarding for all of your Masked Emails and prevent the creation of new Masked Emails. This protocol is to keep our bounce rates at a manageable level.

2. Masked Emails Landing in Spam or Junk Mail

Another possibility could be the accidental activation of a spam filter for Masked Emails, causing forwarded Masked Emails to land directly in your spam or junk mail. If this is the case, consider the following steps to rectify the situation:

  • Add the domain "@opayq.com" to your "Safe Senders" list.
  • Create a filter for "@opayq.com" and choose the option that prevents matching email messages from being sent to spam.
  • Mark any emails with "[Masked]" in the "from" line as "Not Spam."

For detailed instructions tailored to your email provider, refer to the following links:

3. Marking an Email from a Masked Email Address as "Spam"

Remember that marking an email from a Masked Email address as "spam" can halt the reception of future Masked Emails. Instead, to stop a Masked Email address from forwarding to your inbox, just block that Masked Email from forwarding. Instructions on how to do this can be found on our FAQs page.

In conclusion, understanding these common issues and how to resolve them can help ensure the smooth operation of your Masked Emails and protect your online privacy. If after trying these fixes you still experience issues with your Masked Emails, please do not hesitate to contact our support team at support@ironvest.com. We're here to help!