Dear IronVest Community,

We have some news to share with you regarding one of our most beloved features, Masked Cards. At IronVest, we are continuously working to provide you with the best possible experience, and that means constantly improving our offerings.

Temporary Service Disruption

Starting January 20, 2024, we'll be temporarily pausing our Masked Cards feature. We know this might be inconvenient, but please rest assured that this break is for a good cause. We plan to relaunch our services by June 2024, with exciting improvements.

Why the Pause?

We've identified areas in the Masked Card feature that can be enhanced to make it even more flexible, faster, and powerful. To achieve this, we're shifting the product onto modern, state-of-the-art financial technology infrastructure. It's all part of our commitment to delivering top-notch services to you.

What It Means for You

  • Last Chance to Generate New Cards: January 20, 2024, will be the final day to create new Masked Cards.
  • Balances Deadline: Be sure to use any balances on your existing masked cards or close the cards & get a refund by January 20, 2024, to avoid an automatic refund to your funding source.
  • Enhanced Masked Cards: When we relaunch, you'll have the opportunity to enjoy enhanced Masked Cards. You may be asked to provide personal details when setting up these new cards.

A Token of Appreciation

As a token of our gratitude for your patience during this service interruption, we'll be extending premium subscriptions for every active Masked Card user of the feature for an additional 4 months at no cost to you. No action is required on your part – it will be applied automatically.

FAQ

Q1: Why are you doing this?

A1: Your feedback means the world to us, and we've been in constant conversation with our valued customers (that's you!). We understand just how much you love Masked Cards, and we share that enthusiasm. However, we also recognize that there's ample room for improvement – from a better overall experience to adding more features that make your online shopping easier and more secure.

To make this vision a reality, we had to make a tough decision: upgrade our underlying infrastructure even though that means pausing for maintenance. This upgrade is essential to build the exceptional product you truly deserve. While this means a brief pause in Masked Cards functionality, it's all part of our commitment to delivering an even more outstanding experience.

Rest assured, this short maintenance period will lead to a relaunched service that brings enhanced functionality and an improved experience. We can't wait to share these exciting changes with you soon!

 

Q2: How can I get the additional 4 months of premium service? Do I need to do anything?

A2: You don't need to do anything – we've got you covered! We've automatically extended the renewal date of your license by 4 months. You can verify this in the settings page on the web-app under "Plan." Enjoy the extra premium service on us!

 

Q3: Can I still use my Open card? For how long could I use my existing card that has a balance?

A3: You can continue using your open cards until January 20th.

 

Q4: What happens to open cards after January 20?

A4: After January 20th, any open cards will be automatically closed, and any remaining balances will be refunded back to their original funding source. Please note that any transactions attempted with these closed cards will be declined.

 

Q5: Where will the refunded money go?

A5: The refund will be credited back to the same payment method you used for funding the card.

 

Q6: How do I know what funding source I used?

A6: To find out which funding source you used to generate a specific Masked Card, you can refer to the email we sent you when the Masked Card was generated. If you have any difficulty or need further assistance, don't hesitate to reach out to us at support@ironvest.com. We're here to help and can provide you with the information you need.

 

Q7: How do I know how much open balance I have/how many open cards I have?

A7: You can easily access this information by visiting your IronVest Pay App on the web or by checking your mobile app's Masked Card page. On the web, you can conveniently sort your cards by balance to see exactly how much you have.

 

Q8: Are there any steps I need to take in preparation for the maintenance period?

A8: Yes, to ensure a smooth transition during the maintenance period, we recommend removing your cards from any websites or platforms where you've set up card-on-file information (such as subscription services or e-commerce sites). This step will help prevent declined transactions and any inconvenience during the upgrade. Additionally, we recommend that you close your open cards yourself instead of waiting for the system to do it automatically for you. This proactive approach will give you better control over your accounts during this period.

 

Q9: What happens to open or pending transactions when the maintenance period begins?

A9: Approved authorizations as of January 20, 2024, will still settle as they were previously authorized.

 

Q10: When will the new card product be available?

A10: We are working diligently to bring you the enhanced card product, and our target is to launch it during June. Stay tuned for updates!

 

Q11: Will I be notified when cards are available again?

A11: Absolutely! We will notify you by email, and you'll also see notices on the web app, mobile app, and the extension to ensure you stay informed about the availability of cards.

 

Q12: Will I still be able to receive refunds from the merchant on my Masked Cards after 1/20/2024? How do I recover them?
A12: Yes, your Masked Cards will still receive refunds after 01/20/2024. To receive the refund back to your funding source, please contact us at support@ironvest.com